This article summarizes four recent conference calls to discuss the following member question:

The original requestor, Head of Library Technical Services for a major New York law firm, discussed software selection, staffing, and implementation issues with four other law firm librarians. One of our editors arranged the calls and participated in the conversation.

Background
Law firms are the ultimate intellectual capital companies; information and expertise are their lifeblood. Since lawyers are heavily invested in how things have been done before, they are already oriented toward knowledge management principles.

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