The new reality for information
professionals is not knowledge management but knowledge performance.
The focus is shifting away from content, access, and sharing toward getting
results in key business problems. Ten current challenges and a wish list
of support services to equip info pros to deal with them.
This month's entries include articles on the need
for seamless integration of library automation systems and other institutional
applications, the limitations of personas in application design, the need
to differentiate knowledge workers to get better performance, and the
need for IT staff to have business credentials and experience.
In 1992, DuPont decided to revamp its relationships
with suppliers of legal services. The result was the DuPont Legal Model,
a collaborative network of DuPont's primary law firms, service providers,
and consultants. In 2003 alone, the model was credited with saving DuPont
$33.8 million. Julie Mazza, Director of Legal Expense Control at Citigroup
(formerly DuPont's Manager of Law Firm Partnering), will tell us how it
works and why other large firms are adopting it.
A hands-on course that shows you how to develop, evaluate,
and use information models and metadata management tools. Models and tools
include ontologies, topic maps, thesauri, metadata repositories, crosswalks
and metadata maps, XML schema and style sheets, and application interfaces.
A hands-on course that covers the fundamentals of
business taxonomies: how to do a needs analysis, create a controlled vocabulary,
develop a thesaurus, and use taxonomy components in navigation. Includes
personalized assistance from our instructors and supervised work on a
real project in the Web-based Lab.
A hands-on course that covers the creation and use
of authorities as well as the development of two independent thesauri
that are linked through cross references. Includes personalized assistance
from our instructors and supervised work on a real project in the Web-based
Lab.
